Returns and refunds

If you are not satisfied with an item you have received, you can return it to us within 30 days of delivery. To be eligible, the item must be unused, in the same condition that you received it and in its original packaging, with all accessories, manuals and paperwork.

How to start a return

Email chenan6588@gmail.com with your order number, the item you want to return and the reason. We will reply with the return address and any instructions you need. Do not send goods back before you have contacted us.

Refunds

Once your return is received and inspected we will email you to confirm approval. Approved refunds are issued to your original payment method within 5 business days. Shipping charges are not refunded unless the item was faulty or incorrectly supplied.

Faulty or incorrect items

If an item arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and its packaging. We will send a replacement or issue a full refund, including the return shipping cost.

Warranty

Our tools carry a 12-month warranty against manufacturing defects from the date of delivery. Warranty claims require proof of purchase. Wear parts such as discs, blades, bits and batteries are not covered by the warranty.

Custom and made-to-order items

Custom and made-to-order items cannot be returned unless they are faulty or not as agreed.

Late or missing refunds

If you have not received a refund that we confirmed, please check your bank account and contact your card company or bank, as it can take several days for a refund to appear. If you still have not received it, email us at chenan6588@gmail.com.

Shipping returns to us

Return address: No. 1, Lane 8, Shangshui Garden, Xin’an Street, Bao’an District, Shenzhen, Guangdong, China. We recommend a tracked service, as we cannot accept responsibility for returns that are lost in transit. Return shipping is paid by the buyer unless the item was faulty or incorrect.