Shipping & delivery

How long will my order take to arrive?

Stock items are dispatched from our warehouse in Shenzhen within 72 hours. Standard courier delivery usually takes 7-15 days, and express courier delivery 3-5 days.

How do I track my order?

A tracking number is emailed to you as soon as your parcel is dispatched. You can also follow the status of your order from the Track Order page.

Do you ship to my country?

We ship worldwide. If your country is not available at checkout, send us your address and we will quote a shipping rate for you.

Can I put several products in one order?

Yes. Mixed orders are packed into a single shipment whenever the sizes and weights allow it, which keeps the shipping cost down.

What happens if my parcel is held by customs?

Import duties and customs clearance are the responsibility of the buyer. We supply the commercial invoice and packing list you need to release the shipment.

Ordering & payment

Which payment methods do you accept?

Card payments and PayPal, as well as direct bank transfer. Bank transfer instructions are shown at checkout and repeated on your order confirmation email.

Do I need an account to place an order?

No. Guest checkout is available, but creating an account lets you track orders and keep your addresses saved.

Are prices in US dollars?

Yes. All prices on the site are shown in US dollars.

Do you offer wholesale or bulk pricing?

Yes. Email chenan6588@gmail.com with the items and quantities you need and we will send a quotation, usually within one business day.

Can I change my order after checkout?

Contact us as soon as possible. We can change or cancel an order as long as it has not been packed for dispatch.

After-sales & warranty

What warranty do you offer?

Our tools carry a 12-month warranty against manufacturing defects, starting from the delivery date.

What should I do if an item arrives damaged?

Email us photos of the item and the packaging within 7 days of delivery and we will arrange a replacement or a refund.

Do you supply spare parts?

Many of our power tools and air tools have spare parts available. Send us the model and part number and we will check stock for you.

Who pays for return shipping?

If an item is faulty or not what you ordered, we cover the return shipping. In all other cases the buyer pays for the return.

Can I get an invoice for my company?

Yes. Enter your company details at checkout and a commercial invoice will be emailed to you with your order.

Returns & refunds

What is your return policy?

Unused items in their original packaging can be returned within 30 days of delivery.

How do I start a return?

Email chenan6588@gmail.com with your order number and the reason for the return, and we will send you the return address and instructions.

How long does a refund take?

Once the returned goods have been received and inspected, refunds are issued to the original payment method within 5 business days.

Can I return a custom or made-to-order item?

Custom and made-to-order items cannot be returned unless they are faulty or not as agreed.

What if I received the wrong item?

Send us your order number and a photo of what arrived, and we will ship the correct item at no extra cost.